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Electronic Access Help
Bank from your PC! That’s right! Click on 'log-in' to the left to check histories, balance your checkbook, transfer funds, even request a check in the mail!
Receive eStatements:
Choose GenFed's 'No Mess' paperless eStatement. Every month you will receive an email notifying you that your current eStatement is available. Log in to view it and balance your checkbook at the same time. Sign up in 'Electronic Access' then click on 'eStatement'.
Open Additional Accounts:
Don't have time to come into the branch? GenFed encourages you to open additional accounts online. You can open Vacation or Christmas Club accounts, an Escrow account, non-IRA savings certificates, and savings accounts from the privacy of your own home.
Account Access:
You can access your account on-line as soon as your account is established.
Passwords:
Your member number is your GenFed account number. Please contact your branch for assistance if you don’t know your password. You will be required to change your password on your first log-in.
MasterCard Information:
You can now see your MasterCard balance in HomeBanking, just like all your other GenFed accounts. You can even make a payment while you're there!
If you have multiple MasterCards listed in HomeBanking due to receiving new cards, you may see multiple payment accounts listed as well. Be sure to transfer your payment into the correct payment (S62) account. For example, S62 matches with CRCD, S62.1 matches with CRCD.1 and so on. Payments are processed the same day if made before 3 PM Monday - Friday (not including holidays) and your MasterCard balance will be updated by midnight. You can also make payments in FREDI using these same procedures.
System Requirements:
The oldest operating system we suggest is Windows XP due to Microsoft’s support lifecycle. Your web browser must be able to support 128-bit encryption. We also recommend a high-speed internet connection, as older or slower modems may cause time-out problems.
Check Requests:
When you request a check through HomeBanking or FREDI, it will be mailed from Akron, Ohio. Checks are usually mailed at 3:00 PM, EST, every business day. If you request a check after 3:00 or on a non-business day, it will be mailed on the next business day.
Updating Your Pages:
Please note that unless you delete your temporary internet files from your PC, you may be viewing the same information on the web pages you last visited. In order to access the most updated information including your current balances, rates, and other updates, be sure that you delete your temporary internet files at least monthly by going into internet options on your web page tool bar. You may also be able to hit "Refresh" (Internet Explorer) or "Reload" (Netscape).
Free to Active Users:
HomeBanking is free to active users. You should log in at least once every 90 days to be considered an active user. If you do not log in once every 90 days, your license could be released. Right now we keep extra licenses at all times, but in the future there could be a charge for new users. You would be considered a new user if your license has expired.
Security:
You have a secure connection to HomeBanking because of GenFed’s FIREWALL. This is evidenced by the pad-lock icon that appears when you are logging-in or the "s" in the "https" in the web address. There are different levels of security available through your ISP. A 128 Bit Encryption is required for the highest level of security. If fraud were to occur, it would be covered by the credit union’s insurance like any other fraud at the credit union - the same as a deposit to a night drop that is missing or credit card transactions that don’t belong to members.
Log-in Problems:
If you experience problems logging into HomeBanking, answer the questions below in an e-mail to info@genfed.com This will help us identify causes so we can improve HomeBanking services for you.
1. Date you tried to use HomeBanking. _____________
2. Approximate time of attempted use. _____________
3. Does the "Member Sign On" screen accept your account number and PIN? Yes ___ No ___
(Hint: Try using the mouse to click "enter" instead of hitting the enter key on the keyboard.)
4. Describe the Error Message or problem:
_____________________________________________
_____________________________________________
_____________________________________________
5. Try calling FREDI at 800.850.5451 and checking your balances. Does that work?
Yes ___ No ___
6. Try going to www.genfed.com. Does it work? Yes ___ No ___
7. Try going to other web pages. Do they work? Yes ___ No ___
8. Try logging in again after waiting 30 minutes from your first attempt. Did you get in? Yes ___ No ___
9. Who is your Internet Service Provider? ________________________
10. What is your modem speed?________
11. Are you using Internet Explorer or Netscape? __________________
12. What version? ____________________
13. What brand of computer are you using? ______________________
14. If using a PC, what version of Windows? _____
15. What is your PC speed and type of processor? ________________
16. Your Name. ______________________
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