At GenFed, we always look forward to hearing from you! We value your membership and your input, and we strive to continually improve your experience.


To speak with a Member Service Representative, please call your local branch.

For 24 hour touch tone teller service, call FREDI: 800-850-5451.

To report a lost or stolen MasterCard, please call 800-449-7728.

To report a lost or stolen STAR debit card, or for 24 hour debit card support, please call 888-918-7853.

For loan questions, call our LoanPhone at 877-GF-LOAN-0 (877-435-6260). We’re available one to two hours before and after normal business hours.

For 24 hour MasterCard support, please call 866-820-3844.

For 24 hour Bill Payer support, please call 888-918-7533.


Text us about loans at 330-236-4844.


You can email us at E-mails will be forwarded to the appropriate department or branch within one full business day of receipt. Please do not send private information to this email account.

You can also contact us via secure email. Learn more.

Routing Number

Our routing number is 241273269.