To help you prepare for the new IRS Online portal for stimulus deposits you can find your account number easily by logging into online banking from a desktop computer. On mobile you should check your eStatement for your account number. GenFed’s routing number is 2412-7326-9.
Flattening the Curve: Due to decreased staffing to protect our teams and ensure we can remain here for you, we are appealing to you in the cooperative spirit to consider staying home and handling transactions and inquiries that can easily be handled via ATM, online banking, both of our mobile apps, remote deposit and eSignatures for loans without making a trip to our physical branches. We also appreciate your patience as we’re experiencing longer than normal call and drive through-wait times. The more we all stick together in these uncertain times, the stronger we’ll come out of this on the other side!
CUs are essential businesses, remain OPEN
Branch lobbies are temporarily suspended for walk in transactions to ensure staff remain healthy and able to serve you and drive through (except Wadsworth, S. Lyman St), phones and digital services will remain OPEN for uninterrupted access to your funds.
Antwerp, Ohio branch temporarily suspended including lobby and night drop traffic. Visit the ATM in the vestibule or the Bryan, Ohio office drive through or night drop.
Sheffield Lake and Lorain, Baumhart, Ohio branches temporarily suspended including lobby and night drop traffic. Visit the Lorain, Oberlin Avenue office drive through, ATM or night drop.
Check here for additional ways to make deposits during this “Stay at Home” directive.
Credit unions are one of the essential services remaining open. We are in this together to contain the spread of the virus and take care of our members, employees and communities. As we continue to closely monitor guidance from health experts and the Center for Disease Control, a significant portion of our employees are working from home, and where it’s required to have staff in the office, we have taken precautions to help keep them safe. We are confident that social distancing and sanitizing is the best path to help slow the spread of the virus.
There are multiple digital channels to view your balances, complete transfers, make loan payments, pay bills, deposit checks and so much more! Visit our Remote Access Toolkit page on our website for details. We will be standing by ready to answer the phones to assist you in taking advantage of these products and services, and look forward to helping you enroll and use them if it’s your first time.
In addition to the regular services you normally conduct at our drive throughs you will also be able to open accounts, open new memberships and complete loan signings. Anything you would normally do in a branch, we are handling through the drive through and/or night drop boxes. Call your local branch for instructions on how to handle your request and we’ll get you taken care of securely and safely.
Rest assured that we remain as focused as ever on serving your financial needs with heart. If you’re experiencing a hardship as a result of the Coronavirus, please visit our COVID-19 Help for Members page and reach out to us for assistance. If you have questions on COVID-19, please visit the CDC’s website.
Thank you for trusting us with your financial needs.
Michael Doran, President/CEO