Bust Our Employees!

Just wanted to let the people of GenFed know that Jenna Cole is outstanding and abssolute asset to GenFed she made all transactions smooth like glass thank you so much!!!

I had an issue signing in to online management of my Mastercard. After being bounced between the customer service helpline and the MC helpline several times, I went to the Ellet branch for help. Chris J. was very helpful and straightened out the issue in no time!

Lynn is the best. She is a dedicated customer service employee.

Tacy is the best! She communicates great. She is super friendly. Service is very fast. Everything I have done with her, 3 Auto Loans, credit card service, personal line, every aspect of each one of these transactions has been fantastic! She then first person I go to when I need this service.

Amazing Teller!! Cheyenne at Mt.V is simply the best. She always greets the customer with a smile and is so nice. She is patient and never acts like it is a problem when the customer requests cash back in particular denominations.

Cheyenne is Great! She always greets the customer pleasantly with a smile. She never acts like my request for certain cash back request is a problem. Just a really great teller.

Serious props to Cheyenne. She is an absolutely amazing teller. She has personality plus, always has a smile, and never acts like it is an inconvenience when you ask for certain denomination bills when making a withdrawal. Always glad to see her when I go to Mt V GenFed for my banking needs.

Tacy Bolen has assisted my wife and I for over 12 years with everything from Auto loans, ATV and SxS loans, refinance and or most recent mortgage. I wouldnt trust anyone else, the rates are the best and the customer service is phenomenal. Tacy makes it easy to get financed and takes all the stress out of the loan process. Thank you for the continuing great service you provide.

Tracey helped me get my auto loan figured out on a private sale, interstate vehicle WITH a lien. I accidentally wired money wrong (Around the holidays, even!) and we had to wait for it to kick back to my account as my down payment, delaying the process. But Tracey didn't let that get in the way of anything. She was incredibly patient, personable and helpful - let alone with so many moving parts to the entire process. I was really nervous about doing such a transaction but Tracey made it fantastic!

BIG SHOUT OUT TO SHEFFIELD, OHIO GEN FED & STAFF !!!! Excellent Service & a GREAT BRANCH, I have been a member there now for 30 YEARS..... Thank you ALL for ALWAYS GOING THE EXTRA MILE FOR YOUR CUSTOMERS !!!!!

Karen @ Wadsworth went out of her way to work with us and help us . Extremely patient & knowledgeable on every issue we had . Can’t thank her enough

Mitzi@ the centralia il office is the best. Has helped many times get things i didn't even know could get done. Thank you

The employees are always friendly and have a smile on their face while waiting on you.

Lynn @ the Lyman office is ALWAYS so very helpful and willing to get things done. KUDO KUDOS you have a great employee...thankyou

My husband and I just went through the auto loan process and Renee Gray was outstanding in helping us accomplish our mission. She provided concierge level service that was fast, efficient and friendly! We will certainly do business with Renee again! Thank you Renee-You are a rockstar!

I want to give the biggest and best shout out to Sharon White, Mt Vernon Branch Manager!!!???? Sharon always goes above and beyond to help me with all my banking needs as well as being as having a listening ear or a caring heart when needed. She is a gem. I love her and her staff. Sharon will move mountains to help her customers. She is like family to me!????

I want to take this opportunity to recognize one of your star performers, Ms. Sabryn Griffin.
I was recently the victim numerous unauthorized charges to my debit card. Since I am in TN and unable to come to your office, Sabryn took the initiative to complete the cardholder dispute forms for me. To make matters more complicated, I have laryngitis and am unable to correspond over the phone.
Sabryn submitted the forms and was able to recover more than 40 fraudulent charges amounting to approximately $1,800. I also understand that she stayed after closing last night to enter the refunds to my account. She was extremely helpful, and the issues were quickly resolved.
I wanted to make you aware of Sabryn’s spectacular job performance and hope you will speak to her personally to extend my appreciation. Even though I am in TN, it is service like that provided by Sabryn that has kept me in membership with GenFed Credit Union for over 20 years.

Trevor has helped me on more than one occasion. He has gone above and beyond to help me understand what opportunities the credit union and participating credit unions can offer to me while I am out of town. Having the ability to make a payment or withdrawal while out of town has made life much easier for me. He has also gone out of his way to help me find phone numbers for an automatic payment that was coming out of my account but I honestly could not remember when the payment started or how to reach the company to whom the payments were going. Trevor was immediately willing to help me figure this out and give me the phone number of the company just by looking them up online. That kind of peace of mind is hard to come by. But he did that for me I will be ever appreciative for this unexpected kindness. This kind of service is one of the reasons why I've had an account with GenFed for 25 years and though I have not lived in Akron for many years is one of the main reasons why I continue to keep my account at GenFed

I need to give a big shout out for an excellent job helping my husband and myself with our refi on our mortgage
Tacy Bolen did a fantastic job for us. I am soo pleased I want to pass along info for someone to know what a valued employee she is for Genfed. We went to 3 previous lenders and all were a disaster I was just about to give up when Felicia from Avon lake recommend Tacy… and she did help convince me to give it a try even though I think I was reluctant due to the history on my process. We’ll Genfed showed us why being members is soo worth it… I have recommended you 2 x already just because of this process. Tacy was efficient, friendly…. I say this Because I might have been a bit nervous at first. Her understanding of what I had already dealt with was inspiring and kept me calm through the process. She was so efficient on communication back and forth and the turn around time was actually unbelievable for us. The process was quick and honestly one of the best I’ve ever had.
Please acknowledge her and the team because honestly they are a great part to Genfed!!!

I just wanted to give a big shout out to all the folks that work at genfed in Mount Vernon. I recently had an issue where my ATM / debit card was skimmed and there was almost $1,800 worth of fraudulent charges that were put on my account. I contacted Genfed yesterday morning (Tuesday) at the local Mount Vernon branch office. Within a couple of hours, I was on a very lengthy phone call with their fraud department and the company that the charges were made against. Genfed was true to their word. Every last single dollar that was fraudulently charged has been returned and refunded back to my account.
In my opinion, they are definitely a financial institution worth investing in.