If you receive a call or text from someone claiming to be from GenFed requesting personal information, do not respond or provide information.  GenFed will never call or text members to ask for personal information.  Always call your local branch to verify.  More Info.

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Contact Us

Home > About > Contact Us

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Contact Us

At GenFed, we always look forward to hearing from you! We value your membership and your input, and we strive to continually improve your experience.



Text us about loans at 330-849-3013.

You can also text us using your local branch's phone number (for the Antwerp branch text Bryan).  The next time you have a quick question, give it a try!


You can email us at info@genfed.com. E-mails will be forwarded to the appropriate department or branch within one full business day of receipt. Please do not send private information to this email account.

You can also contact us via secure email

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Or, send us a secured message through online banking.  Simply log in, choose the 'messaging' option under 'other features' and then choose the pencil to begin your message. 

Routing Number

Our routing number is 241273269.