With GenFed, you’ve always got access to your accounts right at your fingertips! We know you lead a busy life and that you might not always have time to stop by a branch, so we offer free services that make it easy for you to get your banking done on the go.
Online & Mobile Banking
|Benefit||Online Banking||Mobile App|
|Check balances and conduct routine transactions||X||X|
|Review account statements||X||X|
|Set up new bill payments||X||X|
|Person to person payments||X||X|
|Remote check deposit||X||X|
|Apply for loans||X||X|
Download the GenFed Mobile App (also available for Apple Watch)
Download the GenFed Mobile Cards App
GenFed's participation in the CO-OP Shared Branch network means convenience when, where and how you want it. As our member, you can visit any of the more than 5,000 locations where you see the CO-OP Shared Branch logo, and conduct transactions just like you were at your home branch.
Use your Mobile Wallet to pay in stores without swiping your cards and in apps without entering payment and contact information. This service is available with both the GenFed debit or credit card. Payment information is protected, so when adding a card with Mobile Wallet, the actual credit and debit card numbers are not stored on the device, nor on servers, and cashiers never see your name, card numbers or security code. Mobile Wallet is easy to set up and you will continue to receive all of the rewards and benefits offered with your GenFed credit and debit cards.
Debit & Credit Card Alerts
Transaction alerts, via email or text, can be set for transactions over a set dollar amount, international transactions, declined transactions, card not present transactions, transactions over specific amounts notices and on-line activity. You can sign up for alerts on your Mastercard credit card once logged into the Mastercard site using the Mastercard login link above, or register here, or download the ‘GenFed Cards’ mobile app. You can sign up for alerts on your debit card activity here. Use the GenFed Cards app to lock and unlock both your credit and debit cards.
Direct Deposit & Payroll Deduction
With Direct Deposit and Payroll Deduction, you can have some or all of your paycheck sent automatically to your GenFed accounts.
You’ll need to talk with your employer to set up Payroll Deduction or Direct Deposit. Here’s some information you will need to provide them. Once established you can set up re-occurring payments or deposits to any one or more of your sub-accounts through online banking.
Social Security and SSI check recipients can call the Go Direct helpline at 800.333.1795, or sign up online at www.godirect.org.
Want to automatically transfer money from another financial institution each month? We can help with our Money Mover service! Have a reoccurring electronic transfer out of another account, on or after the 15th and/or 30th of each month, initiated by GenFed, that credits your GenFed savings, checking or loan or any combination of these accounts, at no cost to you. Ask your local branch to get started. Once established you can set up re-occurring payments or deposits to any one or more of your sub-accounts through online banking.
Automatic payments are often used for utilities or other re-occurring payments, are taken directly out of your GenFed account, and are usually set up through the utility company. You will need GenFed’s Routing and Transit number (2412-7326-9) and your account number when you set up a re-occurring automatic payment.
Bank by Phone
As an alternative to Online and Mobile Banking or visiting a branch, you can call GenFed 24 hours a day. FREDI, our 24 hour touch tone teller service, will be happy to help!
Just call (800) 850-5451 and follow the prompts.