If you receive a call or text from someone claiming to be from GenFed requesting personal information, do not respond or provide information.  GenFed will never call or text members to ask for personal information.  Always call your local branch to verify.  More Info.

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COVID-19 Flattening the Curve

Home > About > News & Events > COVID-19 Flattening the Curve

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COVID-19 Flattening the Curve


COVID-19 Flattening the Curve

During this time of extraordinary uncertainty we want to assure you that our top priority is to ensure the health and safety of our members, employees and communities.  In the weeks ahead we want you to know that GenFed will continue to be here to support you and your families.

Due to decreased staffing to protect our teams and ensure we can remain here for you, we are appealing to you in the cooperative spirit to consider staying home and handling transactions and inquiries that can easily be handled via ATMonline banking, both of our mobile appsremote deposit and eSignatures for loans without making a trip to our physical branches.  We also appreciate your patience as we’re experiencing longer than normal call and drive through-wait times.  The more we all stick together in these uncertain times, the stronger we’ll come out of this on the other side!

As with many organizations we have put the following procedures in place to do our part in flattening the curve and protecting our employees so they can continue to be there for you:






Rest assured that we remain as focused as ever on serving your financial needs with heart. If you’re experiencing a hardship as a result of the Coronavirus, please visit our COVID-19 Help for Members page and reach out to us for assistance.  If you have questions on COVID-19, please visit the CDC’s website.

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