Due to decreased staffing to protect our teams and ensure we can remain here for you, we are appealing to you in the cooperative spirit to consider staying home and handling transactions and inquiries that can easily be handled via ATM, online banking, both of our mobile apps, remote deposit and eSignatures for loans without making a trip to our physical branches. We also appreciate your patience as we’re experiencing longer than normal call and drive through-wait times. The more we all stick together in these uncertain times, the stronger we’ll come out of this on the other side!
As with many organizations we have put the following procedures in place to do our part in flattening the curve and protecting our employees so they can continue to be there for you:
EMPLOYEE FINANCIAL WELLNESS
We continue to pay employees normal pay on inactive, non-scheduled weeks, we have provided additional internal paid time off for any absences from their rotation or scheduled hours related to the Coronavirus, are providing extra pay for the weeks they work in the office, and we are adhering to all aspects of the Families First Coronavirus Response Act.
EMPLOYEE PEACE OF MIND
Employees have access to employee assistance program (EAP) services, we have relaxed dress and music guidelines, and are providing frequent paid lunches to employees during their active weeks.
EMPLOYEE ILLNESS PREVENTION/QUARANTINE
We are following CDC guidelines related to illness, separation and quarantine, and employees are required to check their temperatures every morning before coming into work.
Rest assured that we remain as focused as ever on serving your financial needs with heart. If you’re experiencing a hardship as a result of the Coronavirus, please visit our COVID-19 Help for Members page and reach out to us for assistance. If you have questions on COVID-19, please visit the CDC’s website.