Wadsworth, S. Lyman Street Branch Permanently Closed,
ATM REMAINING OPEN
Q: What other branch can I use?
A: The S. Lyman Street branch is only 2 miles away from the Great Oaks branch.
GenFed Wadsworth, Great Oaks Trail Branch
157 Great Oaks Trail
Wadsworth, OH 44281
330.336.3556
M-TH 9 – 5, F 9 – 5:30, S 9 - 1
Q: What if I have a question about my account?
A: You will still get a live voice on the phone at our Great Oaks branch. Additionally you can email us at info@genfed.com, or text us about loans at 330.849.3013.
Q: What are the other ways to get cash?
A: The ATM in the vestiblue of the S. Lyman Street branch will continue to be available. Drive through and walk-in services will continue to be available in our Wadsworth, Great Oaks branch. Additionally, use GenFed’s extensive ATM network with over 170,000 sur-charge free ATMs (ATM TRANSACTION FEE AFTER 4 PER MONTH BEING REIMBURSED FOR WADSWORTH, S. LYMAN ST. MEMBERS IN 2025 WHEN REQUESTED). Within a mile and a half of the current Wadsworth, S. Lyman St. Branch there is a Getgo ATM (951 High Street), a Circle K ATM (1051 N. High Street), and a CVS ATM (473 High Street) that offer cash. Visit here to see GenFed’s full branch network, ATM network, and shared branching network.
Q: What are the other ways to make deposits?
1. Remote Check Deposit – Use a smart phone or computer to make a check deposit.
2. Use the postal service to mail the item or use bill pay from your non-GenFed account
3. Use direct deposit for your paycheck, wire transfer or other GenFed electronic services.
4. Drop a deposit in the night drop at the Great Oaks Trail branch (night drop at S. Lyman Street no longer available)
Q: What are the other ways to make loan payments?
A: In addition to the 4 items listed above setup a payment from another institution inside online banking.
Q: What are the other ways to check balances, transfer funds, track deposits and paycheck deposits, request copies of personal checks, determine check/item clearing, and request an official check?
1. Online Banking – download GenFed’s mobile app to securely manage your accounts or log in from your desktop at our website.
2. Use Genni, our 24 hour virtual assistant, by pressing 1 when you call a branch.
3. Use online banking for activity on your debit and credit cards. Temporarily lock your debit and credit cards.
4. Other ways to place check orders include using www.ordermychecks.com, mailing us the re-order slip, or ordering in online banking.
Q: Why is the branch closing?
A: Mike Doran, GenFed’s CEO said, “This decision wasn't made lightly. We looked at usage trends, member behavior, staffing needs and future opportunities. Traffic patterns are showing a shift toward digital, the Great Oaks Branch is fully capable of absorbing the volume while delivering excellent service, and we can reinvest the savings into long-term growth. We’d like to better serve membership, employees, and the credit union as a whole by allocating these resources differently and strengthening overall service. The same access is available with a very nearby traditional branch, and those in-person options will continue to be supplemented with our digital channels and ATM network with over 170,000 ATMs where you can conduct many of the same transactions as you would in a branch 24 hours a day.”
Q: Are you just cutting costs?
A: No, this allows us to use our resources wisely to reinvest in what matters most to members. We can’t offer the lowest loan rates, higher savings rates, best technology, and maintain two offices within two miles of each other when so much is moving to digital. We’d rather deliver a GREAT experience at one location than offer a good experience at two, especially as on-site visits continue to decline.
Q: I don't use online banking, what about me?
A: You’re still fully supported in person at the Great Oaks Branch and via the S. Lyman St. ATM, which will be upgraded to a deposit taking ATM soon!
Q: Is GenFed in trouble?
A: No. We’re financially strong—this is a strategic move forward, one that we didn’t take lightly.
Q: I don't want to drive across town.
A: We hear you – it’s a change and a short drive, but Wadsworth Great Oaks Trail branch is less than 2 miles away and staffed with the same friendly faces you know and trust. For the service and support you can count on, we hope you’ll agree – it’s a short drive that’s well worth it!
Q: Will more branches close?
A: There are no additional closures planned at this time. We continually evaluate the need for each branch based on market conditions, potential, and trends.
Q: Are you laying off employees?
A: No. The Wadsworth team was not downsized with the branch closure. Just as they have been during the temporary closure, GenFed S. Lyman St. branch employees are at our Wadsworth Great Oaks location, ready and willing to serve you.
Q: Why weren't we told sooner?
A: This wasn't an easy or original part of our strategic plan for 2025. We delayed communication because we were still genuinely debating the closure. The temporary closure gave us time to fully weigh the impact and guage the member response. Ultimately, a unique set of circumstances - including staffing, usage trends, and shifting needs - led us to move forward earlier than we expected. We wanted to make sure that when we communicated it, we had a solid plan, and the ability to fully support both our members and our team.